These Terms are applicable to all Contracts of any kind made by Seaview Restaurants Limited trading as Pebble Beach Restaurant & Rooms (“Pebble Beach”) and its clients (“the Clients”)and apply to all reservations, bookings and agreements for accommodation, dining, and use of all services at Pebble Beach.

Clients are invited to read these provisions and note their responsibilities, arrangements for payments, cancellation terms and limitations on the liability of Pebble Beach. The Contract is conditional on the payment of the Deposit.

TERMS OF SUPPLY.

1. INTERPRETATION
1.1 In these Conditions:

“Arrival” means the date on which the Services are to be provided or shall start to be provided by Pebble Beach; “Client” means the person for whom Pebble Beach has agreed to provide the Services in accordance with these Terms; “Contract” means the contract for the provision of the Services including these Terms as appropriate; “Deposit” means the payment specified in clause 5 and Schedule; “Services” means the provision of accommodation and/or supply of food and beverages and other Services by Pebble Beach for the Client described in writing by Pebble Beach and on its website or in its brochure and social media platforms. “Schedule” The Schedule of deposits and payments and cancellation terms annexed to this Agreement; “Standard Charges” means the charges shown in any brochure of Pebble Beach or other published literature relating to the Services in force from time to time; “Terms” means these terms and conditions. “Group” a group booking comprises two rooms or more and may also include other contracted services and use of Pebble Beach facilities “Party” means a booking in Pebble Beach Restaurant for breakfast, brunch, lunch, afternoon tea, snacks, dinner and or drinks only for 3 or more than 3 people.

The headings in these Terms are for convenience only and shall not affect their interpretation.

PROVISIONAL RESERVATION AND CONFIRMATION OF RESERVATIONS.

Pebble Beach confirms the reservation this Contract is conditional on the Client supplying credit card details and the authority for charges to be deducted (including cancellation charges) on the payment terms outlined in the Schedule.

If credit card details and payment authority is not given to Pebble Beach by the Client then subject to any outstanding obligation due to Pebble Beach from the Client the Contract will cease to be of effect. The Services that are the subject of the provisional reservation will be released and resold without any further notification to the Client.

SUPPLY OF SERVICES.

Pebble Beach shall provide the Services to the Client subject to the Contract.

The Client shall at its own expense supply Pebble Beach with all necessary data or other information relating to the Services within a sufficient time to enable Pebble Beach to provide the Services in accordance with the Contract. The Client shall ensure the accuracy of all such information. Specific information requirements are contained in the Schedule. Pebble Beach may at any time without notifying the Client make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services.

Pebble Beach does not condone any form of bullying or harassment in the workplace. If the harasser is a guest or a visitor to Pebble Beach, the employee should instead convey promptly and clearly their feelings of discomfort to a manager and explain if it is interfering with their work. The manager will then deal with the matter in the most appropriate manner. The employee is strongly discouraged from raising this personally with the guest.

CHARGES.

The charges payable by the Client shall be detailed in writing by Pebble Beach. If no charges are specified or additional and varied Services are provided to the Client, the Client shall pay the Standard Charges at the prevailing rate on the day the Services are provided and any additional sums which are agreed between Pebble Beach and the Client for the provision of the Services.

Pebble Beach may vary the Standard Charges from time to time.

All charges quoted to the Client for the provision of Food and Beverage Services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.

WEBSITE INFORMATION AND PRICES.

Pebble Beach information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Pebble Beach does not assume responsibility or liability for any such inaccuracies, errors, or omissions, and shall have no obligation to honour reservations or information affected by such inaccuracies. Pebble Beach reserves the right to make changes, corrections, cancellations, and/or improvements to Pebble Beach information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

SERVICE CHARGE.

Pebble Beach prides itself on delivering the highest of service standards, therefore, please kindly note that a discretionary service charge will be added to your bill,  10% will be added on all food and beverage items and no service charge is added on to accommodation.

DEPOSIT PAYMENTS.

The different requirements for Deposits are set out in the Schedule.

PAYMENT.

The payments to Pebble Beach to be made by the Client (including Deposits) are to be made on the date(s) and in the amounts to be calculated as specified in the Schedule.

If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of Pebble Beach.

Any additional charges due to Pebble Beach from the Client for the Services shall be paid by the Client on the presentation of an invoice or bill.

Pebble Beach requires for the value of the accommodation rate to be paid in full at the the time of booking.

For all guests arriving at the Pebble Beach, Pebble Beach reserves the right if required to pre-authorise a credit card in the amount of the total spent on room and incidentals. Pebble Beach reserves the right to top up the amount held through the stay if required. Pebble Beach is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation amount is not held by Pebble Beach, the company that provides the credit card system or the authorising bank. The pre-authorisation amount is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of five to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not, you will need to contact your home issuing bank.

Please kindly be informed that your reservation will only be confirmed once the payment has been received and this payment is not refundable in the event of any amendment or cancellation unless stated otherwise on your booking/reservation or releventant services terms and conditions.

Cash Payment is not accepted for walk-in guests – a valid credit or debit card must be swiped through the chip and pin machine and full amount paid or adequate authorisation taken.

All charges are to be settled prior to the client leaving Pebble Beach. The client is deemed to have authorised the settling of all outstanding charges which can be processed by Pebble Beach using any credit or debit card details held on file.

Commission payments will only be made by Pebble Beach for rooms and food & beverage reservations that are not more than 12 months past the guest departure/ reservation date.  The commission invoice must be received within six months of the departure/reservation date.

CANCELLATION CHARGES (‘NO SHOWS’).

The Client agrees to pay charges to Pebble Beach in the event of cancellation of the Services or if the Client and/or their guests fail to take up the Services at the time and on the day specified in the Contract. The cancellation charges are calculated by reference to the Schedule attached.

Pebble Beach will provide a cancellation number to a Client in the event of the Client making a cancellation and that number must be used in any future dealings with Pebble Beach.

VARIATION IN SERVICES REQUIRED.

Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions must be agreed upon by the Client and Pebble Beach.

LIABILITY OF SEAVIEW GROUP T/A PEBBLE BEACH RESTAURANT & ROOMS.

When Pebble Beach supplies the Services which include any services supplied by a third party, Pebble Beach does not give any warranty, guarantee or other terms as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to Pebble Beach.

Pebble Beach shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client.

Except in respect of death or personal injury caused by Pebble Beach’s negligence, or as expressly provided in these Terms, Pebble Beach shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other terms, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of Pebble Beach, its servants or agents or otherwise) which arise out of or in connection with the provision of the Services (including any delay in providing or failure to provide the Services) or their use by the Client, and the entire liability of Pebble Beach in connection with the Contract shall not exceed the number of Pebble Beach’s charges for the provision of the Services, except as expressly provided in these Terms.

CANCELLATIONS BY PEBBLE BEACH RESTAURANT & ROOMS.

Pebble Beach may cancel the Booking:

1. If the booking might prejudice the reputation of Pebble Beach;

2. If Pebble Beach becomes aware of any deterioration in the Client’s financial situation such that Pebble Beach reasonably considers the Client may not be able to fulfil its material obligations under the Agreement; or

3. If the Client fails to pay any sum when due.

Pebble Beach may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the Client due to unforeseen or extraordinary circumstances. If it has to do so, it will notify you as soon as possible. Pebble Beach may (at its discretion) offer you an alternative date and/or product if it is able to do so, and inform you of its impact on the price of your booking. 

CUSTOMER RESPONSIBILITIES.

Pebble Beach has a smart/casual dress code in all its public areas as follows:

• In all areas of Pebble Beach, a smart casual attire is required.

• Please note that flip-flops, sandals, shorts, trainers and sportswear are permitted on all areas during our Spring and Summer periods only.

Smoking is prohibited in all indoor public areas of Pebble Beach.

Residents of Pebble Beach are not able to smoke in our rooms with the exception of guests staying in the penthouse suite and only in the designated smoking area in the penthouse suite’s private balcony. To ensure the comfort of our non-smoking guests, a charge will be applied for smoking in a non-smoking bedroom.

ACCOMMODATION GUESTS.

Arrival and departure times for accommodation at Pebble Beach are 3:00pm. and 11:00 am respectively. The access and vacate times for all other Services will be as specified in the Programme Sheet and must be strictly adhered to by the Client on all occasions.

The Client is responsible for the behaviour of his, or her or its guests at Pebble Beach and in particular for the orderly conduct of guests staying in Pebble Beach or otherwise making use of the Services. The Client must ensure that no noise or nuisance is caused either for Pebble Beach or its other guests and Clients. The Client must comply with any reasonable request of Pebble Beach and with any policies of Pebble Beach as may apply to the Services from time to time.

Should a guest resident of Pebble Beach wish for any item to be received or helped by Pebble Beach prior to arrival or following departure, advance notice will be required. Pebble Beach retains the right to deny receipt of such items. Any costs incurred for the return will be borne by the sender. All items are left at the owner’s risk and may be subject to search. Please note that should an item be locked or sealed it is the responsibility of the owner of the item to facilitate access. Pebble Beach is not liable for any flood, fire or damage to the items.

Pebble Beach may require guests to provide photographic identification during check-in. Non-UK residents are kindly requested to provide a valid passport, while UK residents have the option to present either a valid passport or a full UK driving licence.

All visitors to guest accommodation must register on arrival and provide photographic identification if required.

CCTV.

In the public areas of Pebble Beach and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of Pebble Beach and security for all its Clients and staff.

PHOTOGRAPHY AND FILMING.

All professional photography or filming MUST be authorised by a member of the Pebble Beach Management Team. No professional photography or filming can take place in any area of Pebble Beach, under any circumstances, without an assigned representative from Pebble Beach present. Use of Pebble Beach brand name, photography, videography, Pebble Beach images and any Pebble Beach (or associated) logos including trademarks or trade names requires the prior written consent of Pebble Beach. None of the aforementioned can be used by any other entity for any commercial purpose. Members of Pebble Beach staff and Pebble Beach uniforms or part thereof cannot be used in the photography or filming and no staff role can be impersonated for the purposes of the photography or filming. Pebble Beach will take appropriate legal action to restrain any misuse or unauthorised usage of Pebble Beach collateral listed above.

INTELLECTUAL PROPERTY RIGHTS.

All information, data and materials presented on this website and Pebble Beach social media accounts, including names, logos, content, etc., as well as the colour scheme and the layout of the website, are subject to copyright, trademark rights, database rights and/or other intellectual property rights. You may use such content only if authorised by Pebble Beach and strictly required for permitted personal, non-commercial purposes. Any other use and/or reproduction of such content, without the prior written consent of Pebble Beach, is prohibited and will constitute a breach of these Terms of Use and may infringe Pebble Beach’s intellectual property rights.

PEBBLE BEACH RESTAURANT BOOKINGS.

When making a booking for Pebble Beach Restaurant you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate. Making a reservation at our restaurant means you have to pay the restaurant after your meal unless it is clearly indicated when making your reservation that you have a voucher. Your voucher must be shown on arrival and must be within the validity period. The vouchers have no cash alternative and cannot be exchanged for cash. Please see the voucher section.

CREDIT CARD GUARANTEE RESERVATIONS AND DEPOSIT.

When making a reservation for the restaurant the reservation might require a credit card guarantee or an advanced payment as a deposit. If you fail to arrive for your reservation or cancel, within 48 hours, the amount paid as deposit will not be refunded.

Pebble Beach Restaurant reservations for six or more guests will require a £10.00 per person deposit taken at the time of the reservation. Cancellations and amendments to reservations for 6 or more guests can be made up to 48 hours prior to your reservation date with your deposit being redeemed in full against your bill. Should you cancel within 48 hours the deposit is non-refundable unless agreed otherwise by a senior member of the management team.

For special events in any of Pebble Beach’s Food and Beverage areas such as but not limited to Christmas Eve, New Year’s Eve, New Year’s Day or any of our special tribute nights; a full non-refundable pre-payment of £10.00 per person (consisting of £5.00 per person cover charge/entertainment fee and £5.00 per person deposit that will be redeemed against your bill on the day of the event) will be taken at the time of booking.

DINING BOOKING CONFIRMATIONS.

When you make a reservation at Pebble Beach Restaurant you are making an offer to the restaurant to accept your reservation. Your reservation is not complete and legally binding on the Restaurant until such time as you have received a confirmatory email from the restaurant accepting your reservation. Should pre-payment be required for your reservation, your reservation is not complete and legally binding on the Restaurant until such time as you have made payment and received a confirmatory email from the restaurant of your pre-payment and reservation.

AMENDMENTS TO YOUR BOOKING.

Should your details be incorrect on your confirmation email or require amendment, please advise the reservations and or reception team at your earliest convenience by email at Mail@pebblebeach-uk.com or by telephone on +44 (0)1425627777 If you do wish to amend your booking details, changes must be advised at least 48 hours in advance and are subject to availability. We will reconfirm with you if we can accommodate your changes or requests.

CANCELLATIONS TO DINING BOOKINGS.

Should you need to cancel your reservation kindly contact our reservations team on +44 (0)1425627777 Please remember that all reservations must be cancelled no later than 48 hours before your dining date to avoid any charges. For special events there is a different cancellation policy which will vary accordingly to the nature of the event. Please contact us via email or telephone for more information on cancellations. Pebble Beach recommends you please ensure you cancel within the time specified.

DRESS CODE.

• Pebble Beach restaurant has a smart/casual dress code in all its public areas as follows:

  • In all areas of Pebble Beach, a smart casual attire is required.

  • Please note that flip-flops, sandals, shorts, trainers and sportswear are permitted on all areas during our Spring and Summer periods only.

Please ensure that you arrive in plenty of time and bring a copy of your email booking confirmation. If you have prepaid in advance please also bring the credit/debit card you used to make the booking.

NO SHOWS.

For Pebble Beach restaurant, along with any special events, we might charge a no-show fee for failure to attend at the reserved time. We might debit your card which you provided when you made your reservation with a no-show fee. If and when applicable, the fee you will be charged will be advised to you when you are making your reservation and also on your confirmation email.

VOUCHERS.

Our vouchers are provided by a third party company:

Giftpro: ClearCourse Retail Limited, a company registered in England and Wales with company number 09136370 whose registered office is at 107 Cheapside, London, England, EC2V 6DN.

If making a reservation with a prepaid voucher, please inform reservations of this when you are making your booking. You will be asked for your unique Voucher identification number/code.

The Voucher validity period is 12 months from the date of purchase. Vouchers must be booked and undertaken prior to the expiry date printed on the front of the voucher, otherwise, the voucher will be deemed to be invalid and no liability will be accepted by Pebble Beach.

Advanced bookings are essential, and reservations remain subject to availability.

You must bring your original voucher and present it to your host/hostess when you first arrive at the restaurant as this is your form of payment. Lost, stolen or non-present vouchers cannot be replaced or reprinted. In the case the original voucher cannot be presented on arrival your bill will have to be settled using an alternative method of payment. Vouchers are valid for one year and the expiry date is on the actual voucher.

Vouchers can only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable or refundable.

Cancellation of a booking within 48 hours of your reservation time will render the certificate null and void.

During certain times of the year, Pebble Beach has special events with different pricing. Examples of this would-be St Valentine’s Day, Mother’s Day, Easter Sunday, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day (this list is not finite and there may be additional special events that are not listed here). If you wish to use this voucher for one of these events or similar, this will be subject to confirmation of use, and only granted by a senior member of the management team.

To view Pebble Beach vouchers’ terms and conditions please visit: Terms & Conditions - Pebble Beach (giftpro.co.uk)

EMAILS.

You will receive emails including requests for feedback, related to your dining experience. In addition, if selected by you at the time of making your booking (or at some other time), you may also receive information on our special offers and new information about Pebble Beach and or its sister companies.

GENERAL.

The Contract constitutes the entire agreement between the parties, supersedes any previous agreement or understanding and may not be varied except in writing between the parties. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered a waiver of any subsequent breach of the same or any other provision.

English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

SCHEDULE OF DEPOSITS, PAYMENTS AND CANCELLATIONS RESTAURANT.

Pebble Beach Restaurant & rooms:

Credit card details might be required at the time of booking reservations.

Pebble Beach must receive all amendments or cancellations two days (48 hrs) prior to arrival in order to avoid charges.

On the day of arrival in the event of a “no show” 100% full payment will be taken if you have provided us with a required deposit. In the case, that the guest is paying with a voucher then the voucher will be validated and cannot be used.

For large parties of nine or more in Pebble Beach Restaurant guests must select their pre-orders at least seven days in advance of their dining date.

SCHEDULE OF DEPOSITS, PAYMENTS AND CANCELLATIONS ROOMS.

Individual (up to 1) Room Bookings

To confirm the booking full payment must be taken at the time of booking, unless agreed otherwise. Photo identification might be required on check-in if the reservation is made on the same day as the arrival date. Please note that payment for room reservations by cash or cheque are not accepted.

Different room rates and accommodation packages have different cancellation policies, please check your reservation confirmation to confirm the applicable cancellation policy.

On arrival, payment in full must have been received and a credit card swipe might be required.

On departure, payment for all incremental charges incurred during the stay on top of the cost of the initial and already settled accommodation rate must be made in full. Please note that payment by cheque is not accepted but all supplements or add-ons can be paid with cash.

Group (2 or more) rooms

It might be required, other than the leader or person responsible for the reservation for all parties to sign the contract (registration form ) and Pebble Beach must have received a 100% of the total contracted revenue as deposit for the booking to be confirmed. This deposit is non-refundable unless otherwise stated on the cancellation terms and conditions.

On arrival, payment in full must have been received and a credit card swipe might be required.

On departure, payment for all incremental charges incurred during the stay on top of the cost of the initial and already settled accommodation rate must be made in full. Please note that payment by cheque is not accepted but all supplements or add-ons can be paid with cash.

Schedule of Cancellation Charges for Accommodation:

For all our rooms excluding the Penthouse Suite, if the reservation is cancelled more than 3 days prior to the arrival, 100% of the rooms can be released without charge.

For our Penthouse Suite, if the reservation is cancelled more than 7 days prior to the arrival, 100% of the rooms can be released without charge.

For all our rooms excluding the Penthouse Suite, if the reservation is cancelled within 3 days prior to the arrival, and the accommodation agreement is shorter in days than the cancellation period itself, Pebble Beach will charge the full amount as cancellation charge. If the accommodation agreement is longer in days than the 3 day cancellation period, any day after the 3 days after the arrival date will be fully refunded.

For our Penthouse Suite, if the reservation is cancelled within 7 days prior to the arrival, and the accommodation agreement is shorter in days than the cancellation period itself, Pebble Beach will charge the full amount as cancellation charge. If the accommodation agreement is longer in days than the 7 day cancellation period, any day after the 7 days after the arrival date will be fully refunded.

DEFINITIONS.

In these terms:

“Contract” means the contract for the provision of the Services including these Terms and, as appropriate, any written description given by the Pebble Beach.

“External Contractor” means production companies, audio-visual companies, television, video or film crews, musicians, bands, live acts and any other performers, toastmasters, florists, photographers and designers and any other person who is contracted by the Client in connection with any of the Services.

“Services” means the provision of accommodation and/or supply of food and beverages and other services by Pebble Beach for the Client described in writing by Pebble Beach and on its website or in its brochure.

GENERAL TERMS FOR EXTERNAL CONTRACTORS AND INDEMNITY.

Pebble Beach must be notified by the Client of any External Contractor the Client proposes to use and must obtain the permission of Pebble Beach to use the External Contractor at Pebble Beach. Pebble Beach reserves the right to refuse access to any External Contractor. Should the Client, their Guests or External Contractors engage in any conduct which, in Pebble Beach’s view, is unacceptable then Pebble Beach will request for this conduct to cease with immediate effect. Failure to comply with such requests will result in the Clients, Guests or External Contractors being asked to leave the premises.

Should the Clients, their Guests or External Contractors plan to give any kind of display, demonstration or performance then Pebble Beach must be advised of the entire programme, content and nature of this at the time of booking. Failure by the Client to disclose this information may result in the Client’s reservation being immediately cancelled by Pebble Beach.

The Client must on request supply to Pebble Beach copies of public liability insurance policies with a minimum limit of liability of £5 million per claim or such other insurance as may be required from Pebble Beach and the receipts for the last premium due for all External Contractors to cover as a minimum any damage or injury to Pebble Beach or any of its property, staff, any plant and equipment of Pebble Beach, any guest of the Client or Pebble Beach or of any Client resulting from any activity of the External Contractor or arising out of the External Contractor being on the premises of Pebble Beach or in respect of any equipment brought onto Pebble Beach premises by the External Contractor.

Any electrical, or audio-visual equipment the Client wishes to use that is not the property of Pebble Beach can only be brought into Pebble Beach and used with Pebble Beach’s written permission. All such equipment must comply with the I.E.E. regulations and safety standards. Pebble Beach may at its discretion arrange for its own contractors to inspect any such equipment. The cost of such inspection shall be borne by the Client. The Client will comply with any requirement or direction imposed by Pebble Beach following such inspection.

The Client will comply with the policies of Pebble Beach in connection with the construction of any stand, exhibition stand, scaffolding, the use of any plant and equipment that it wishes to bring into Pebble Beach and as may generally apply from time to time.

The Client will indemnify Pebble Beach in connection with any loss or damage caused to Pebble Beach, its staff, contractors, clients and guests or to any property of Pebble Beach or any such persons arising out of the engagement of any External Contractors or if the Client itself brings onto the premises any equipment, plant or machinery in respect of any loss, damage, costs including legal costs that Pebble Beach shall incur.

No signage is permitted by Pebble Beach in any other part of the Pebble Beach and in particular within the public areas.

The Client will comply with the terms applying to photography.

Pebble Beach Restaurant & Rooms , Marine Drive, New Milton, BH25 7DZ

Registered in England No: 04871960

VAT Reg: GB798047087

Pebble Beach Restaurant and Rooms (UK) is not part of Pebble Beach Resorts (USA)

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